New Perspective Prior Lake

Residents and their families have shared a range of experiences at New Perspective Senior Living in Prior Lake, with many expressing deep satisfaction with the care, staff, and environment. Families highlight the welcoming and compassionate nature of the staff, from the Business Office Manager to the Sales Director and Maintenance team, noting their helpfulness in transitions and day-to-day living. The community is praised for treating residents like family, providing personalized care, and fostering a sense of home and independence.

Several reviews commend the facility for its beautiful and spacious apartments, clean and well-maintained environment, and the variety of amenities offered. The staff's dedication to residents' happiness and well-being is frequently mentioned, with specific appreciation for the quality of meals, engaging activities, and the overall positive atmosphere.

However, not all feedback is positive. One review criticizes the facility for poor customer service and treatment of residents, suggesting a lack of competence. Another points out issues with cleanliness in the kitchen and dining areas, as well as unprofessional behavior towards residents and employees. Concerns about understaffing and unexpected additional expenses were also mentioned, alongside a call for more transparency during the sign-up process.

Despite these criticisms, many families and employees describe their experiences at New Perspective Senior Living as overwhelmingly positive, emphasizing the strong community spirit, the caring and professional staff, and the quality of life enjoyed by the residents. The facility is recommended for those seeking compassionate and comprehensive care for their loved ones.