New Perspective North Shore

Reviews of New Perspective Senior Living facilities present a mixed picture, with some highlighting excellent care and services, while others express significant concerns about management, cleanliness, and staff professionalism.

• Several reviewers praised the therapy services, friendly staff, and the sense of community their loved ones found, enhancing their quality of life.
• Concerns were raised about poor management, false advertising, and unprofessional staff. Specific complaints included lack of housekeeping, especially during the COVID-19 pandemic, and disrespectful treatment of residents and their families.
• Some reviews described the living conditions as unacceptable and disgusting, with one mentioning that the conditions were not suitable even for an animal.
• On a positive note, many families appreciated the comprehensive care services, including physical therapy, occupational therapy, speech therapy, and the personal attention their loved ones received. The availability of a pool and the proactive approach of the staff in addressing residents' needs were highlighted as exceptional.
• However, there were alarming reports of neglect and substandard care, with some reviewers calling for investigations into the facility's practices. Concerns about the memory care unit were particularly severe, with descriptions of unsanitary conditions and neglect.
• Conversely, some residents and their families had nothing but praise for the facility, citing excellent service, caring staff, and a welcoming environment. The quality of the amenities, including on-site salons and warm water pools, was also appreciated.
• Employees of New Perspective Senior Living shared positive experiences as well, noting the organization's dedication to its staff and residents, opportunities for growth, and a family-like atmosphere.
• Visitors and residents alike commented on the friendly and helpful staff, good food, and the overall warm and welcoming environment of the facilities.

In summary, while there are numerous accounts of positive experiences and commendable services provided by New Perspective Senior Living, there are also serious concerns and complaints that potential residents and their families should consider.