New Perspective Howard

Positive Experiences:

• Residents and their families have praised the care and attention provided by the staff at Betty's Harbor and New Perspective Senior Living, highlighting the positive impact on their loved ones' happiness and socialization.
• Many reviews commend the staff across different areas for their loving care, dedication, and the sense of family they create within the community.
• The facilities, including the location, amenities such as a bistro, library, pub, pool, gym, and hair salon, are highly appreciated for their design, cleanliness, and the comfort they offer to residents.
• Activities and social events, including music recitals, have been positively received by both residents and visitors, contributing to a vibrant community atmosphere.
• Employees express satisfaction with their work environment, highlighting the supportive management and the meaningful impact of their work on residents' lives.

Negative Experiences:

• One review criticizes the level of care, particularly for residents with dementia, citing a serious incident where a resident was not promptly found after a fall, leading to significant health consequences.
• The same review also mentions concerns about staffing ratios and the overall capability of the staff to provide adequate behavior support for residents with dementia.

Overall Sentiment:

The majority of reviews for New Perspective Senior Living and Betty's Harbor are overwhelmingly positive, with families and residents praising the caring staff, the quality of the facilities, and the vibrant community life. However, there is a critical review concerning the care quality for residents with dementia, suggesting potential areas for improvement in staff training and resident supervision.