New Perspective Brookfield

Reviews of the senior living facility present a mixed picture, highlighting both commendable aspects and areas needing improvement. Some family members have expressed deep gratitude for the compassionate and skilled care provided to their loved ones, particularly praising the staff for treating residents with respect and making the facility feel like a home. The dedication of the caregivers, who are described as treating the residents like family, has been particularly appreciated.

However, several reviews raise significant concerns about the facility's management and operational aspects. Criticisms include a lack of recreational activities, insufficient staffing levels leading to overworked employees, and a decline in the quality of care and facility maintenance over time. The absence of a regular on-site nurse and minimal administrative support for caregivers are also noted as areas of concern. Additionally, some reviewers have expressed disappointment with the management's policy regarding visits from family members of deceased residents, describing it as unwelcoming and insensitive.

While the facility has been praised for its physical environment and the initial quality of care, the recent turnover in staff, including caregivers and nurses, and a perceived shift in management's involvement and responsiveness have been highlighted as detrimental to the overall experience. The contrast between the caregivers' dedication and the management's approach has been a source of frustration for some families.

In summary, while there are aspects of the care provided that are highly valued by families, there are significant concerns regarding management practices, staffing, and the consistency of care and support offered to residents. These issues suggest a need for improvement to ensure the well-being of current and future residents.