New Paltz Center For Rehabilitation And Nursing

Negative Reviews:

• One reviewer expressed extreme dissatisfaction, stating their family member received no assistance or therapy as promised, leading to worsened medical conditions due to prolonged bed rest.
• Several reviews highlighted instances of neglect and abuse, including patients being left unattended, leading to falls and injuries, and a lack of basic hygiene care.
• Complaints about the facility's condition, including poor maintenance and cleanliness, were mentioned.
• Some reviewers reported unprofessional behavior from the staff and management, including threats and rudeness.
• There were allegations of the facility not adhering to proper protocols and providing substandard care, resulting in deteriorated health conditions.

Positive Reviews:

• Several reviewers praised the facility for its cleanliness and friendly nursing staff.
• Some found the facility to be peaceful, friendly, and a good place to work, with a supportive administrator and a family-like staff.
• Positive experiences with the therapy team and staff were noted, with specific mention of their accommodating and gracious nature.
• There were compliments on the variety of activities offered, the quality of food, and the overall care provided by the nursing administration.
• Family members of residents expressed gratitude for the care their loved ones received, highlighting improvements in their conditions and the professionalism of the staff.

Mixed Feedback:

• While some reviews were highly critical of the facility's care and management, others found the staff to be caring and the environment welcoming.
• The facility received both criticism for its physical condition and praise for its cleanliness and maintenance.
• Experiences with staff varied greatly, with some reviewers describing them as neglectful and unprofessional, while others commended their dedication and kindness.