📞 Call for pricing and availability: (800) 780-8101

New Orange Hills

5017 E. Chapman Avenue, Orange, CA 92869

Nursing Home Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(714) 997-7090

Estimated Pricing

Studio
Estimated $7,977

Price Comparison

  • Average City Price: $7,405
  • Average State Price: $7,474
  • Average National Price: $7,508


  • New Orange Hills Description

    New Orange Hills is a community that offers nursing care and rehabilitation and is located in the town of North Tustin, California. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 6 out of 10 making it the 19th highest rated community in the city out of 21 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Orange


    Community Reviews

    7.0
    New Orange Hills
    Based on My Caring Plan's proprietary scoring, including 41 reviews across the web

    Ranking

  • Ranking in City: 17 out of 22 communities in Orange
  • Ranking in State: 2733 out of 3640 communities in CA
  • Facility and Grounds B

    Care A

    Staff A

    Cleanliness B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews of New Orange Hills show a mixed range of experiences from families and patients. Some highlight the exceptional care, attentiveness, and professionalism of the staff, including CNAs, LVNs, RNs, and administrators. They commend the facility for its patient care, rehabilitation services, and the efforts to make patients feel at home and part of a family. Activities and support from various staff members are appreciated, contributing to positive experiences and recovery outcomes.

    However, other reviews express significant concerns about the facility's cleanliness, management, and the quality of care provided. Issues such as inadequate attention to dietary needs, inconsistent nursing care, and poor communication are mentioned. Some reviewers report serious neglect, including unattended medical needs, lack of cleanliness, and insufficient response to patient requests. These negative experiences have led some to strongly advise against choosing the facility for loved ones.

    While there are accounts of remarkable progress and recovery, particularly in physical therapy and rehabilitation, there are also distressing reports of potential harm and neglect. The facility's response to these concerns, if any, is not mentioned in the reviews.

    Overall, the reviews of New Orange Hills present a facility with notable strengths in some areas, particularly in rehabilitation and some aspects of patient care, but also significant weaknesses that have deeply affected the experiences of some patients and their families. Prospective clients may need to weigh these contrasting experiences carefully.


    Reviews

    Jim M
    Dec. 24, 2022 My Caring Plan Icon

    Look for other places. Not a place for loved ones. Or yourself..

    James M
    Dec. 22, 2022 My Caring Plan Icon

    Help me. I am here now. 7146544001 Jim Mathews. Phones don't work. With holds Ox..shoves DNR. Papers in my face to sign.. holding back Oxygen till I sign ..no glasses on so see.had call 911 to get oxygen... couldn't breath. Seeing double. Wrong meds.. kicking my wheel chair..3 diapers on my roommate over a soiled one.will not answer call lites...abuse every place.plus more. Don't even bring a dog here


    New Orange Hills Videos


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    Health

    Medical Specialty Units

    Ventilators

    Tracheostomies

    Brain-Stem Injuries

    Professional Nursing Staff

    Comprehensive Rehabilitative Services


    Services

    Community Information And Referral

    Discharge Planning

    Family Counseling

    Support Groups

    Extended Visiting Hours

    Case Management Services


    Activities

    Activities 7 Days A Week

    Community Activities

    Therapeutic Recreation Program


    Community Amenities

    Free Laundry Services

    Beauty And Barber Shop Services

    Landscaped Courtyards

    Spacious Lounges


    Room Amenities

    Individual Television

    Cable

    Personal Telephone

    Unlimited Outgoing/Incoming Calls


    Dining

    Personalized Nutrition Management

    Dietary Services

    Delicious Food

    Physician Orders

    Select Menus

    Meal Service



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 1
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 5


    Nursing Home Overview

    Participation date: Dec. 7, 1987
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 145
    Total current residents: 135
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Both


    Facility Incident, Complaints and Fines

    Number of facility incidents: 3
    Number of substantiated complaints: 21
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $15000


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Address patient/client population and determine types of services needed.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Include a process for Emergency Preparedness collaboration.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2022-05-17 2022-06-14 E Emergency Preparedness Deficiencies Establish policies and procedures including evacuation.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Establish policies and procedures for sheltering.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Create arrangements with other facilities to receive patients.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2022-05-17 2022-06-14 F Emergency Preparedness Deficiencies Develop a communication plan.
    2022-05-17 2022-06-14 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2022-05-17 2022-06-14 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2022-05-17 2022-06-14 E Construction Deficiencies Use approved construction type or materials.
    2022-05-17 2022-06-14 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2022-05-17 2022-06-14 D Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2022-05-17 2022-06-14 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-05-17 2022-06-14 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-05-17 2022-06-14 D Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2022-05-17 2022-06-14 D Gas, Vacuum, and Electrical Systems Deficiencies Have power receptacles that are properly grounded.
    2022-05-17 2022-06-14 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2020-07-22 2020-08-13 D Smoke Deficiencies Provide properly protected cooking facilities.
    2020-07-22 2020-08-13 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2020-07-22 2020-08-13 D Smoke Deficiencies Properly provide smoke detection systems in areas open to corridors.
    2020-07-22 2020-08-13 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2020-07-22 2020-08-13 D Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    2020-07-22 2020-08-13 D Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2020-07-22 2020-08-13 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure medical gas and vacuum systems have documented maintenance programs.
    2020-07-22 2020-08-13 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
    2020-07-22 2020-08-13 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-03-20 2019-04-08 C Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2019-03-20 2019-04-08 D Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2019-03-20 2019-04-08 C Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2019-03-20 2019-04-08 D Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2019-03-20 2019-04-08 D Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2019-03-20 2019-04-08 C Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2019-03-20 2019-04-08 C Emergency Preparedness Deficiencies Provide primary/alternate means for communication.
    2019-03-20 2019-04-08 C Emergency Preparedness Deficiencies Provide a means of sharing information on occupancy/needs.
    2019-03-20 2019-04-08 D Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2019-03-20 2019-04-08 E Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2019-03-20 2019-04-08 D Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2019-03-20 2019-04-08 D Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2019-03-20 2019-04-08 C Egress Deficiencies Have properly located and lighted "Exit" signs.
    2019-03-20 2019-04-08 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-03-20 2019-04-08 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2019-03-20 2019-04-08 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-03-20 2019-04-08 F Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-03-20 2019-04-08 D Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2019-03-20 2019-04-08 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2019-03-20 2019-04-08 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-03-20 2019-04-08 D Gas, Vacuum, and Electrical Systems Deficiencies Meet requirements for the use of electrical equipment.
    2019-03-20 2019-04-08 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2019-03-20 2019-04-08 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Fines

    Fine Date Fine Amount
    2020-02-26 $13,380
    2020-07-15 $9,750
    2023-01-24 $15,000

    What is in the Neighborhood

    General Area Overview
    • The closest city is North Tustin which is 1.7 miles away and has a population of 24,917 (small town).
    • The average income is $106,552, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 81
      • Low Temperature: 62
      • Average Temperature: 71.1
      • Day Breakdown: The area gets 51 days of rain and 313 days of sun
      • Precipitation: 0.5 inches a year

    Demographic Overview
    • The median age is 35.0 years old, average compared to other cities.
    • 2.83% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
    • 24.5% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 13% Asian, 1% Black or African-American, 26% Hispanic or Latino, and 58% White.

    Health and Safety Overview
    • The crime rate is 3.21 per 100 people which is average compared to other cities.
      • Violent Crime: 0.43 incidents per 100 people
      • Property Crime: 1.52 incidents per 100 people
      • Drug-Related Crime: 0.96 incidents per 100 people
    • The average life expectancy in zip code is 81.66 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 99.0, Moderate Days 77.0, Unhealthy for Sensitive Groups Days 4.0, Unhealthy Days 2.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Albertsons
    0.3 miles away
    Stater Bros.
    1.1 miles away
    The Original Manassero Farms
    2.0 miles away
    Ralphs
    2.2 miles away
    Smart & Final Extra!
    2.7 miles away

    Transportation

    Orange
    3.3 miles away
    Santa Ana
    4.1 miles away

    Bus Stations

    OCTA
    2.5 miles away
    Irvine-Jamboree(3348)
    4.1 miles away
    Westfield MainPlace Mall
    4.1 miles away
    Discovery Science Center
    4.1 miles away

    Banks

    Chase
    2.1 miles away
    Bank of America
    2.1 miles away
    Wells Fargo
    2.2 miles away
    Union Bank
    2.2 miles away
    Citizens Business Bank
    2.8 miles away

    Hospitals

    Chapman Global Medical Center
    1.5 miles away
    Nexus Children's Hospital
    2.0 miles away
    Orange County Global Medical Center
    2.8 miles away
    Saint Joseph Hospital
    3.6 miles away
    Children's Hospital of Orange County
    3.8 miles away

    Pharmacies

    Rite Aid
    2.0 miles away
    CVS Pharmacy
    2.6 miles away
    Walgreens
    2.8 miles away
    Santa Ana Tustin Compounding Pharmacy
    3.2 miles away
    Med Specialties Compounding Pharmacy
    7.1 miles away

    Dentists

    Hong Orthodontics
    2.2 miles away
    Orange County Dental Care
    2.2 miles away
    Villa Park Smiles
    2.3 miles away
    Perfect Smiles Orthodontics
    2.7 miles away
    E.C.O. Dental
    2.7 miles away

    Parks

    El Modena Open Space
    0.3 miles away
    El Modena Park
    0.5 miles away
    McPherson Athletic Facility
    0.9 miles away
    La Veta Park
    0.9 miles away
    Grijalva Park
    1.1 miles away

    Places of Worship

    Mission San Juan Capistrano
    21.1 miles away
    First Congregational Church
    22.8 miles away

    Shopping

    Tustin Plaza
    2.4 miles away
    Cameo Center
    2.9 miles away
    MainPlace Mall
    4.1 miles away
    Anaheim GardenWalk
    6.5 miles away
    South Coast Plaza
    8.3 miles away

    Culture

    Peforming Arts Center PAC
    2.2 miles away
    Amphitheater
    2.5 miles away
    The Frida Cinema
    4.7 miles away
    Yost Theater
    4.7 miles away
    City National Grove of Anaheim
    5.0 miles away

    Restaurants

    Orange County Mining Company
    0.3 miles away
    Orange Hill Restaurant
    0.7 miles away
    Dukes
    1.1 miles away
    First Class Pizza
    2.2 miles away
    China Panda
    2.2 miles away

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    Google map of New Orange Hills

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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