New Mercer Commons

New Mercer Commons has received a variety of reviews from residents, their family members, and staff. Many have praised the facility for its caring and attentive staff, beautiful and comfortable environment, and the safety measures implemented, especially during the Covid-19 pandemic. The programming and care provided to the residents have been highlighted as exceptional, contributing to a positive living experience for many.

However, some reviews have pointed out areas for improvement. Concerns have been raised about certain parts of the facility being outdated and in need of renovation. The dining experience has received mixed feedback, with some criticizing the quality of food and the chaotic atmosphere in the dining room. Additionally, there have been complaints about customer service and administrative issues, including the handling of refunds and personal belongings.

Despite these criticisms, the overall sentiment from staff members is overwhelmingly positive. Many express pride in their work, highlighting the supportive and uplifting team environment, the camaraderie among staff, and the rewarding interactions with residents. The facility is described as a great place to work, with opportunities for growth and learning across different departments.

In summary, while New Mercer Commons has areas that could benefit from improvement, it is largely regarded as a caring and supportive environment for residents and a fulfilling workplace for staff. The facility's commitment to the well-being of its residents and the dedication of its employees are frequently commended.