New Horizon Share Home

Positive Reviews:

• Residents and family members have praised the facility for its excellent care, highlighting the dedication and attentiveness of the staff.
• Some reviews commend the facility for its ability to keep COVID-19 at bay, ensuring the safety and well-being of its residents.
• The variety and quality of food, prepared by skilled chefs to meet individual needs, have been positively noted.
• Family members appreciate being kept informed and involved in the care of their loved ones.
• The facility has been described as a loving and conscientious home, with a high level of care and quality in all aspects.

Negative Reviews:

• There are concerns about the administration of medication, with reports of treatments not being given according to doctor's orders or missed entirely.
• Some reviews highlight a lack of assistance for residents, mentioning instances of neglect such as not providing fresh water or leaving residents in unsanitary conditions.
• There are complaints about the facility's handling of COVID-19, including allowing visitors despite known positive cases among residents.
• A decline in the quality of services, including the food program, has been noted, particularly after changes in the directorship.

Mixed Feedback:

• While many reviews praise the facility for its care and environment, others express dissatisfaction with specific aspects such as medication management and cleanliness.
• The change in management has received mixed reactions, with some noting a decline in the quality of care and others not mentioning it as an issue.