New Horizon Lodge

The reviews for this senior living facility present a mixed picture, highlighting both commendable aspects and areas in need of improvement. Several reviewers, including an outside nurse and former employees, have criticized the management team for being unorganized, dysfunctional, and prone to blaming staff for their own mistakes. Concerns were raised about decision-making inconsistencies, poor service to residents, and inadequate conditions including issues with food, room maintenance, and a persistent bed bug problem lasting over three and a half years. The lack of proper staff and supplies in the kitchen was also mentioned as a significant issue.

On a more positive note, some reviews express satisfaction with the care provided to residents. Family members of residents have praised the facility for its caring staff and the excellent care their loved ones received, specifically mentioning the activity coordinator's exceptional efforts. One reviewer even recommended the facility for its best possible care, highlighting their grandmother's love for the place.

Another review acknowledges the challenges faced by the facility but appreciates the staff's efforts to do their best with the resources available, indicating a commitment to helping residents as much as possible.

Overall, while there are positive aspects related to staff care and activities, significant concerns about management practices and facility conditions suggest that improvements are necessary for the well-being of the residents and staff.