New Hope Post Acute Care

North Park Post Acute has received numerous positive reviews from family members of residents and from the residents themselves. Many highlight the exceptional care, professionalism, and compassion of the staff. The facility is praised for its cleanliness, good food, and the attention to safety measures, especially during COVID-19. The new administration is credited with making significant improvements, creating a positive environment for both residents and staff.

Specific staff members have been mentioned for going above and beyond in their roles, providing not just medical care but also emotional support to residents and their families. The rehabilitation department, in particular, has been commended for its dedication to helping residents achieve their highest level of function. The facility's efforts to make residents feel at home, including allowing family visitations with safety measures in place, have been appreciated.

However, there are some criticisms as well, including issues with administration and concerns over lost personal items. Despite these, the overall sentiment is overwhelmingly positive, with many expressing gratitude for the care provided to their loved ones. The facility's commitment to creating a loving and caring environment for the elderly is frequently mentioned, making it a recommended choice for those in need of skilled nursing or rehabilitation services.

One review specifically mentions the effort made to celebrate a resident's birthday, showcasing the personal touch provided by the staff. Another detailed account praises the comprehensive care and support provided to a resident with challenging conditions, leading to a successful transition to assisted living.

While there are mentions of short staffing and less satisfactory aspects like the quality of food, the dedication and effort of the care staff are consistently highlighted as compensating for these shortcomings. The facility's clean environment, effective management, and the friendly, helpful nature of the staff contribute to its positive reputation.