New Hope Manor

The reviews for this senior living facility are mixed, with some expressing severe dissatisfaction and others praising the care and environment provided. One review describes a negative experience where a resident was allegedly let fall multiple times, leading to significant injuries, and accuses the facility of insurance fraud. Another review simply states that the staff don't care, while another expresses regret for choosing this facility, wishing they could rate it negatively.

Conversely, several reviews highlight positive experiences, noting the facility's caring staff, clean environment, and the professional quality of care. One reviewer mentions their father calling the place "home" and praises the staff for their genuine care and hard work. Another review appreciates the facility for taking excellent care of their mother, noting the attentive staff from various departments and the effective communication.

Some reviews specifically commend the facility for its response during the COVID-19 outbreak, mentioning staff members by name for their dedication and hard work. The activities department receives special mention for keeping residents engaged during challenging times.

However, there are also serious allegations of neglect, unprofessional behavior, and mistreatment of residents. One review from a former employee describes the facility as a "hell hole" with corrupt staff, poor food quality, and inadequate care for residents. Another review warns against leaving loved ones or their belongings at the facility, citing a lack of compassion and integrity among the staff.

Overall, the reviews paint a picture of a facility with both deeply appreciated and severely criticized aspects, suggesting that experiences can vary significantly depending on the staff involved and the specific circumstances of the resident's care.