New Homestead Home For Adults

Summary of Reviews:

• Some reviewers have experienced rudeness and unprofessionalism from staff over the phone, with one instance of being referred to a boss who was off-putting in tone.
• Many families and visitors praise the facility for its cleanliness, affordability, and the high level of care provided to residents, including those with dementia. The staff is often described as fantastic, offering personalized service.
• The community is appreciated for its daily activities, warm and caring staff, and a close-knit family feel. Special events like bingo are well-received, and the facility is noted for its veteran care services.
• Concerns have been raised about the facility's communication, particularly regarding admissions and the acceptance of residents with specific needs, such as those unable to walk or in need of a motorized scooter.
• Some negative experiences include perceived unprofessionalism by the owner and staff, with one reviewer specifically mentioning a lack of honesty and communication during a stressful time.
• Positive reviews highlight the facility's nice environment, abundance of activities, and the quality of care. The outdoor seating area, room decorations, and food quality receive special mentions.
• One detailed account praises the facility for accommodating a 100-year-old Holocaust survivor, noting the personalized care, engaging activities, and the special attention given by the staff and owner.

Overall, while there are some criticisms regarding staff behavior and communication, the majority of reviews commend the facility for its caring environment, range of activities, and the quality of care provided to residents.