New Haven Wylie

Reviews of New Haven assisted living and memory care facilities present a mixed picture, with some expressing dissatisfaction while others praise the care and management.

• One review expressed deep disappointment, noting a lack of sympathy and communication following a resident's death, and issues with billing.
• Several reviews highlighted the cleanliness of the facility, the kindness and professionalism of the staff, and the positive changes under new management. Activities like a carnival-themed lunch and live music parties were mentioned as highlights.
• Positive remarks were made about the leadership of specific administrators, noting their knowledge, compassion, and strong advocacy for residents. The care staff was praised for their patience, kindness, and the personal attention they provide to residents.
• Some reviews, however, criticized the new administration for being rude and unprofessional, mentioning issues like late meals and medications, unattended call buttons, and an overall unhappy atmosphere among residents and staff.
• Personal stories shared by family members of residents were overwhelmingly positive, appreciating the facility for its "at home" atmosphere, attentive care, and the personal touch provided by staff members. The decision to move loved ones to New Haven was described as the best decision by several reviewers.
• Employees of New Haven shared their satisfaction with working at the facility, praising the supportive and caring environment created by the administration and the opportunity for career advancement.

In summary, while there are some concerns regarding management and resident care under new administration, many reviews celebrate the facility for its dedicated staff, engaging activities, and the quality of care provided to residents.