New Haven Assisted Living Of San Angelo

Positive Reviews:

• Visitors and residents enjoy delicious meals and desserts, highlighting the quality of food and the loving atmosphere at New Haven.
• Staff members are praised for their awesome care, making residents feel comfortable and peaceful, especially during their last months.
• Newhaven in San Angelo is commended for its home-like feel, attentive staff, and the excellent management by the Director, who is proactive and caring.
• Changes in administration have led to noticeable improvements, with the new Administrator being described as compassionate, knowledgeable, and effective in enhancing the living experience.
• The smaller size of the facility is appreciated for providing a more intimate and personal touch.
• Significant positive changes have been observed, including staffing improvements, better food quality, and engaging activities for residents.
• Family members appreciate the facility for its home and family atmosphere, excellent food, and the addition of a wheelchair-accessible van for transportation.
• Staff members express their satisfaction working at the facility, highlighting teamwork and the hard work put into ensuring residents' happiness and safety.
• Family members highly recommend the facility for the personal care provided to their loved ones, praising the hands-on approach of the staff and continuous improvements.
• The loving staff and atmosphere are noted, with specific mentions of staff members going above and beyond for residents.

Negative Reviews:

• One review mentions a negative experience regarding an unreturned refund after leaving the facility, expressing disappointment in the management.
• Concerns are raised about the facility's management, including issues with resident care essentials and delayed payments to staff.
• There are serious concerns about patient safety, including incidents of patients being dropped and overlooked wounds.