New England Club

Overall Impressions: The reviews highlight a generally positive experience for residents and visitors at the senior living facility. Many reviewers praise the beautiful and well-maintained environment, the friendly and helpful staff, and the variety of activities and amenities available.

Facility and Amenities: The facility is described as large, nice, and welcoming, with beautiful grounds and ponds. It offers a variety of meal options, and the presence of a professional chef is appreciated. The newly remodeled facility is noted for its cleanliness and warmth. Special mentions include the walking trail, water fountains, and the dining area.

Staff and Services: Staff members, including nurses, kitchen staff, and management, are frequently mentioned for their kindness and attentiveness. The activity director is commended for providing a variety of fun activities. Some concerns are raised about the staff being overworked and understaffed.

Activities and Community: Residents enjoy a wide range of activities, including "Wine-down Wednesdays" and various outings. The sense of community is strong, with residents forming close bonds and looking out for each other. The facility's efforts to engage residents and keep them connected, especially during the pandemic, are appreciated.

Living Experience: Many residents and their families express satisfaction with their living experience, noting the care and support provided. The competitive all-inclusive pricing and the quality of meals are highlighted. Some residents have lived there for several years and consider it their home.

Concerns: While the reviews are predominantly positive, there are a few concerns about the sign-in procedure during COVID-19 being cumbersome and an incident involving a disrespectful interaction with a visitor. Additionally, the mention of the staff being overwhelmed suggests areas for improvement.

Recommendations: Many reviewers highly recommend the facility for its caring staff, beautiful environment, and the quality of life it offers to residents. The sense of community and the variety of activities are particularly valued.