Narrows Glen

Summary of Reviews:

• Several reviews highlight a decline in quality over the years, with concerns about management, care quality, and staffing levels. Issues such as missed meals, lack of medication control, and problems with personal hygiene care due to understaffing were mentioned.
• Financial grievances are a common theme, with complaints about difficulties in getting deposits refunded and the facility being described as expensive. One review specifically mentioned a $2,500 deposit not being refunded promptly after a resident's death.
• While some reviews criticize the facility for its location and the quality of food, others praise the cleanliness, friendly staff, and the warm, inviting atmosphere of the facility. The staff is described as going beyond the call of duty to ensure quality care.
• Positive experiences with events and activities, such as a St. Patrick's Day party and a summer solstice celebration, were shared, highlighting the facility's efforts to create an engaging and festive environment for residents.
• Several reviews commend specific staff members for their professionalism, friendliness, and the care they provide to residents, creating a family atmosphere with lots of activities.
• Concerns were raised about the transition to new management under Cogir, with mixed reviews. Some noted improvements and praised the executive director for competence and compassion, while others expressed disappointment with management, poor communication, and high staff turnover.

Overall, reviews of the facility are mixed, with several highlighting areas of concern, particularly regarding management and care quality, while others praise the staff and the environment created for residents.