Mystic Park Nursing & Rehabilitation Center

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns. One reviewer praises the staff for their amazing care, noting their father's happiness. Another review invites families to meet the new management team, suggesting improvements and a warm welcome for tours.

However, several reviews raise serious issues about the quality of care, cleanliness, and staff behavior. Complaints include neglectful treatment, dirty rooms, medication errors, and unhelpful staff, particularly during night shifts. One detailed account describes a lack of basic amenities, rude treatment, and a significant delay in receiving medical and personal care, though it also mentions improvements and caring staff after complaints were addressed.

Other reviews express dissatisfaction with communication about staff changes, financial disputes, and the overall treatment of residents. One review suggests that understanding the limitations of nursing facilities and engaging positively with staff could improve experiences.

On a more positive note, some reviewers appreciate the staff's dedication, mentioning specific employees who were helpful and caring. The importance of communication, safety precautions during the pandemic, and the need for family involvement in care are also highlighted.

In summary, while there are instances of commendable care and staff dedication, significant concerns about the quality of care, staff behavior, and facility management have been raised, suggesting a need for careful consideration and possibly further investigation by prospective residents and their families.