Mustang Creek Estates Sachse

Positive Reviews:

• Mustang Creek is highly praised for its cleanliness, welcoming atmosphere, and friendly staff. The admission process is described as easy, and the staff, including specific members, are noted for their helpfulness and ability to ease worries.
• Residents, including those in memory care, are well taken care of, with families noting the excellent care and attention their loved ones receive. Staff is commended for their patience, understanding, and ability to handle residents with care and respect.
• The facility is described as modern, up-to-date, and beautiful, with a home-like environment that includes home-cooked meals and engaging activities. The executive director and other staff members are recognized for their knowledge, helpfulness, and dedication to residents' well-being.

Negative Reviews:

• Some reviews criticize the facility for poor management, understaffing, and inadequate care, including serious allegations of neglect and mismanagement. Concerns include residents not being checked on regularly, staff being overworked and underpaid, and a lack of compassion in handling financial matters after a resident's death.
• There are reports of staff being required to work long hours under difficult conditions, with some alleging abuse of staff and a lack of concern for their well-being. Complaints also include issues with cleanliness, such as unresolved lice outbreaks, and a lack of professionalism among some staff members.
• Financial policies, particularly regarding charges after a resident's death, are criticized for lacking compassion and understanding, with families feeling mistreated by corporate policies.

Mixed Reviews:

• While many reviews highlight the excellent care and supportive environment at Mustang Creek, others raise serious concerns about staffing, management, and the overall quality of care. The facility is encouraged to address these issues to ensure the well-being of both residents and staff.