Mustang Creek Estates Keller

Mustang Estates has received mixed reviews from visitors and residents. Some initially found the facility beautiful and well-maintained, with a small, family-like community appealing for their loved ones with Alzheimer’s. However, experiences have varied significantly post-admission, with reports of unclean living conditions, inadequate monitoring of residents, and insufficient staffing leading to neglect. Despite the kindness of caregivers, the operational model was criticized for not providing the promised level of care, especially for residents with dementia.

Other reviews highlight severe understaffing issues, with overnight and daily shifts often managed by a single employee, leading to unmet care needs. Concerns about safety, theft, and inadequate management response were also noted. Some reviews mention the lack of basic amenities like call buttons and report instances where residents were left without assistance for extended periods.

Conversely, there are positive remarks about the working environment from staff members, praising the family-oriented atmosphere and the care provided to residents. Some families have shared positive experiences, particularly in House E, where staff members were commended for their compassion and dedication.

However, there are serious concerns about business practices, including charges for services not rendered and poor customer service. One review explicitly advises against doing business with the facility due to these issues.

Despite the criticisms, some families have found Mustang Creek to offer a more suitable and caring environment for their loved ones compared to larger facilities, appreciating the smaller, home-like setting and the personal attention provided by certain staff members.

Overall, the reviews suggest a facility with potential but marred by significant operational and staffing challenges that impact the quality of care and resident safety. Prospective residents and their families are advised to thoroughly research and consider these experiences before making a decision.