Muskego

Reviews of Heritage Muskego offer a mixed perspective on the facility's services, staff, and environment. Some reviewers express concerns about the administration's responsiveness and staffing levels, suggesting that the facility may not be suitable for residents requiring additional care. Concerns were also raised about the quality of activities provided, describing them as minimal and not treating residents like adults.

On the positive side, many reviewers appreciate the friendly and helpful staff, the cleanliness and maintenance of the facility, and the commitment to caring for the elderly. The nursing staff, in particular, received praise for their professionalism and responsiveness. The resumption of indoor activities has been well-received by residents, and families appreciate the immediate communication in case of incidents involving their loved ones.

However, some reviewers highlight issues with the facility, including its high cost and a perceived focus on cost-saving measures at the expense of resident happiness. The variety and quality of food received mixed reviews, with some calling for more selection. Communication regarding internal operations and COVID-related policies was also a point of concern for some families.

Despite these criticisms, many families are grateful for the care their loved ones receive, particularly in the Memory Care unit, and commend the one-on-one attention provided in this smaller community setting. The facility's elegance and inviting atmosphere were noted, although the price point and lack of Title 19 approval were drawbacks for some.

Overall, while Heritage Muskego has areas for improvement, particularly in staffing and resident engagement, many families have had positive experiences, especially in terms of staff responsiveness and the quality of care provided.