Murrieta Gardens

Positive Reviews:

• Many reviewers express deep gratitude for the care and love their family members receive at Murrieta Gardens, highlighting the staff's dedication, professionalism, and kindness.
• Specific staff members are praised for going above and beyond their duties, creating a family-like atmosphere, especially during challenging times like the pandemic.
• The facility is commended for its cleanliness, well-run operations, and the variety of activities and care that contribute to the residents' cognitive and physical well-being.
• Several reviews appreciate the facility's safety measures, especially regarding COVID protocols, and the ability to facilitate communication between residents and their families through technology.
• The community's environment is described as comfortable, with free movement for residents and access to outdoor areas, while ensuring safety.

Negative Reviews:

• One review describes a negative experience with the quality and management of food provided to a resident, expressing concern over the resident's weight loss and lack of access to the food.
• Another review criticizes the attitude of a front desk staff member, suggesting it negatively impacts the experience of interacting with the facility.
• Concerns are raised about a staff exodus leading to remaining staff being exhausted, and a lack of communication from management to families about internal issues.
• Disappointment is expressed with the change in staff, indicating a preference for the previous staff and leading to consideration of finding another facility.

Mixed Reviews:

• While most reviews are overwhelmingly positive, praising the staff and care provided, a few reviews highlight specific areas of concern, including staff attitude and management communication.
• The facility is recommended for memory care, with one reviewer noting the transition to all memory care as a reason they had to look elsewhere, despite the positive impression.