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Munson Healthcare Otsego Memorial Hospital Ltcu
825 N Center St, Gaylord, MI 49735
For Pricing & Availability
(800) 780-8101To Reach a Resident
(989) 731-2100Estimated Pricing
Price Comparison
Munson Healthcare Otsego Memorial Hospital Ltcu Description
Munson Healthcare Otsego Memorial Hospital Ltcu is a community that offers nursing care and is about 27.1 miles outside the small town of Petoskey, Michigan. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 5.3 out of 10 making it the 7th highest rated community in the city out of 7 communities. See more information on reviews.
The Nursing Home at this community has a 5 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Gaylord
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for the hospital show a wide range of experiences from patients and their families. Positive feedback highlights exceptional service from specific staff members, with one reviewer praising a particularly helpful and sweet lady who solved all their issues quickly. Another review appreciates the ER staff for their caring, friendly, and professional demeanor, mentioning specific names in gratitude. Similarly, others commend the hospital for its wonderful people, including nurses and technicians who were notably helpful and courteous during procedures like MRIs.
However, there are several critical reviews that raise concerns about the hospital's care quality and professionalism. One reviewer expressed deep dissatisfaction with the ER's misdiagnosis that led to a tragic outcome. Others shared experiences of feeling profiled, unprofessional treatment, and a lack of thoroughness in care. Complaints include canceled surgeries with little notice, poor communication, and instances where staff were described as rude or dismissive, particularly towards patients with mental health issues related to alcohol.
Some reviews specifically mention negative experiences in the ER, describing the staff as rushed, judgmental, and not treating patients with the necessary care and respect. There are also reports of administrative issues, such as lost paperwork and failure to forward test results to specialists, which added to patients' frustrations.
Overall, while there are instances of excellent care and commendable staff members, the hospital also faces significant criticism regarding its approach to patient care, professionalism, and administrative efficiency. These mixed reviews suggest a need for improvements in certain areas to ensure all patients receive the high-quality care and respect they deserve.
Reviews
In June of 2023 I had cataract surgery at Munson Otsego Hospital in Gaylord. I would highly recommend this facility because the care I received was outstanding. From the admissions person to the doctor was great the nurses were outstanding and very caring. From the time I got there till I left was 2 hrs and my recovery has been excellent. I go back in July to have the other eye done and have no second thoughts about it actually looking forward to it so I’ll get my vision back to normal. I can’t say enough about how great this hospital and staff are and the people of Gaylord should be proud to have this facility in there community.
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 5
Health inspection rating: 5
Staffing rating: 5
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: Jan. 1, 1967
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 34
Total current residents: 29
Facility is located in a hospital: Yes
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 3
Number of
substantiated complaints: 0
Number of payment denials: 1
Number of fines: 7
Total cost of fines: $32688
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-10 | 2023-06-16 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2023-05-10 | 2023-06-16 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-03-15 | 2022-04-15 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2020-11-12 | 2020-12-18 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2020-11-12 | 2020-12-18 | E | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-11 | 2023-06-16 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2023-05-11 | 2023-06-16 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-05-11 | 2023-06-16 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-03-16 | 2022-04-22 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-03-16 | 2022-04-22 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-03-16 | 2022-04-22 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2022-03-16 | 2022-04-22 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-03-16 | 2022-04-04 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2020-12-30 | 2021-02-04 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-11-13 | 2020-12-18 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2020-11-13 | 2020-12-18 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2020-11-13 | 2020-12-18 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2020-11-13 | 2020-12-18 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-11-13 | $10,000 |
| 2022-01-03 | $655 |
| 2022-01-03 | $650 |
| 2022-01-10 | $975 |
| 2022-01-10 | $983 |
| 2022-04-11 | $1,316 |
| 2022-04-11 | $1,325 |
| 2022-05-09 | $6,293 |
| 2022-05-09 | $6,340 |
| 2022-05-09 | $10,885 |
| 2022-05-30 | $2,797 |
| 2022-05-30 | $2,818 |
| 2022-07-18 | $10,489 |
| 2022-07-18 | $10,568 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2020-11-13 | 8 |
What is in the Neighborhood
- The closest city is Petoskey which is 27.1 miles away and has a population of 5,719 (very small town).
- The average income is $58,805, which is average compared to other zip codes.
- Weather
- High Temperature: 71
- Low Temperature: 21
- Average Temperature: 45.7
- Day Breakdown: The area gets 139 days of rain, 89 days of snow and 136 days of sun
- Precipitation: 1.9 inches a year
- The crime rate is 9.15 per 100 people which is very high compared to other cities.
- Violent Crime: 3.29 incidents per 100 people
- Property Crime: 4.1 incidents per 100 people
- Drug-Related Crime: 0.51 incidents per 100 people
- The average life expectancy in zip code is 78.47 years old, which is average compared to other zip codes.
Click the button above to explore the neighborhood
Supermarkets
Glen's Market
0.8 miles awayWalmart Supercenter
1.1 miles awayAldi
1.2 miles awaySave-A-Lot
1.3 miles awayGordon Food Service
1.4 miles awayNone Found
None Found
Banks
Huntington Bank Drive-thru
20.7 miles awayHuntington Bank
20.7 miles awayNone Found
Pharmacies
Walgreens
1.1 miles awayMeijer Pharmacy
2.4 miles awayNone Found
Parks
Gaylord
0.4 miles awayFreel Park
0.5 miles awayClaude Shannon Memorial Park
0.5 miles awayHale Park
0.7 miles awayDoumas Park
0.9 miles awayNone Found
None Found
None Found
Restaurants
food n stuff
0.2 miles awaySugar Bowl
0.5 miles awayArlene's Diner
0.5 miles awayIron Pig Smokehouse
0.6 miles awayLa Señorita
0.7 miles awayGet exact pricing & check availability
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Disclaimer
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