Mukilteo Memory Care

Mukilteo Memory Care has received a variety of reviews highlighting both positive and negative experiences. Many reviewers praise the facility for its cleanliness, welcoming and professional staff, and the quality of care provided to residents. Staff members, both current and former, often describe the work environment as friendly and supportive, with a strong emphasis on creating a safe and loving environment for residents. The community is noted for its engaging activities, good food, and efforts to improve residents' mobility and social interactions.

Several family members of residents have expressed satisfaction with the care their loved ones receive, noting improvements in their conditions, and appreciating the constant communication and support from the staff. Positive remarks also extend to the facility's management of the COVID-19 pandemic, with efforts to maintain safety and cleanliness being recognized.

However, there are significant concerns raised in some reviews. Criticisms include issues with staffing levels, with some suggesting that the facility is not fully staffed and that this impacts the quality of care. There are also allegations of mismanagement, with specific complaints about the executive and wellness directors not providing adequate tools for staff, and accusations of falsifying records and poor treatment of employees. Concerns about the facility not having a nurse or physician on-site 24/7 have been mentioned, alongside dissatisfaction with the handling of residents' clothing and personal items.

While some reviews express outright dissatisfaction, citing unsanitary conditions and unsafe practices, others commend the facility for its dedication to resident care, cleanliness, and the overall positive atmosphere. The community's approach to memory care, particularly for residents with Alzheimer's and dementia, is frequently highlighted as a strength.

In summary, Mukilteo Memory Care receives mixed reviews, with many praising its staff, cleanliness, and resident care, while others raise serious concerns about management practices, staffing, and safety protocols. Prospective residents and their families may want to consider these varied experiences when making decisions about memory care services.