Muirwoods Memory Care

Positive Reviews:

• Many reviewers express deep satisfaction with Muirwoods, highlighting the community's ability to provide a sense of purpose and belonging for residents. The environment is described as elegant, with a highly trained and loving memory-care team.
• Staff members, including caregivers and the Executive Director, are praised for their dedication, responsiveness, and the loving care they provide. The community is noted for its immaculate maintenance, beautiful grounds, and engaging activities that keep residents vibrant and active.
• Family members appreciate the personalized care their loved ones receive, which is respectful of individual needs. The facility's cleanliness, well-maintained grounds, and friendly staff contribute to a positive environment.
• Some reviewers have had personal experiences working at Muirwoods, describing it as a rewarding place to enrich the lives of seniors and acknowledging the company for hiring compassionate and skilled individuals.
• Several testimonials commend Muirwoods for the exceptional care provided to their family members, including during the challenging times of the pandemic. The staff's helpfulness, compassion, and professionalism in navigating admissions and ongoing care are particularly noted.

Negative Reviews:

• A few reviews raise concerns about the administration, including issues with lost belongings, lack of communication regarding residents' well-being, and arbitrary price hikes.
• One reviewer details a distressing incident where their mother was attacked by another resident, leading to serious injuries. They criticize the facility for inadequate supervision and for prescribing medication that they felt was inappropriate for a dementia patient.
• Another review mentions a lack of immediate care following a resident's injury, suggesting that the quality of care may depend on the frequency of family visits. They describe a situation where their grandmother's health deteriorated rapidly after an injury, attributing it to neglectful care.
• There are allegations of the facility evicting residents to raise rent, with one reviewer explicitly stating that the place is bad for this reason.

Mixed Reviews:

• While many reviews are overwhelmingly positive, praising the staff's care and the facility's environment, there are significant concerns raised by others regarding management practices, resident safety, and the consistency of care provided.