Mt Lebanon Rehabilitation And Wellness Center

Reviews for the facility have been mixed, with some expressing deep concerns and others sharing positive experiences:

• Several reviewers have raised serious concerns about the facility's communication, especially during the COVID-19 pandemic, with reports of difficulty in contacting loved ones and staff refusing visits against state laws.
• Complaints of neglect, unprofessional behavior, and lack of responsiveness from the staff have been mentioned, including issues with receiving calls back from the administration and handling of personal items and medication.
• There have been alarming reports of physical altercations between residents not being adequately addressed, and concerns about the facility's hygiene and care standards.
• On the positive side, some reviewers have praised specific aspects of the facility, such as the administration's helpfulness in certain situations, the effectiveness of the physical therapy team, and the variety of activities available to residents.
• Positive personal experiences with the nursing staff and rehabilitation services have been highlighted, with some residents noting improvements in their health and well-being due to the care received.
• However, there are also reports of the facility lacking in providing adequate medical care, running out of medications, and issues with theft and security of personal belongings.
• Overall, while there are instances of commendable service and care, the facility has faced significant criticism regarding its management, staff behavior, and the quality of care provided to residents.