Mt. Bachelor Memory Care

The reviews for the senior living facility present a mixed picture, with some expressing dissatisfaction, particularly with the memory care unit, while others praise the care and environment provided.

• Several reviews criticize the memory care unit for being disorganized, understaffed, and for having staff members who engage in unprofessional behavior such as vaping and making personal calls from residents' rooms. Concerns were also raised about the residents' daily activities being limited to watching TV, with meaningful engagement only occurring for photo opportunities.
• On the other hand, many reviews express gratitude and satisfaction with the care provided, highlighting the exceptional care, kindness, and professionalism of the staff. The newer facility, in particular, received praise for its stellar care, organized activities, and the compassionate approach of the staff, including during the challenging times of COVID-19.
• Some reviews specifically commend the facility for its beautiful environment, tasty food, variety of activities, and the warm and loving nature of both staff and residents. The staff's dedication to making residents feel valued, loved, and dignified is frequently mentioned.
• However, there are concerns about COVID-19 protocols not being strictly followed, with reports of employees returning to work without proper quarantine after testing positive, potentially putting residents at risk.
• Despite some negative experiences, including disappointment with the level of care and management's response to concerns, many families express deep appreciation for the facility. They highlight the positive impact on their loved ones, including those who transitioned from assisted living to memory care, and the support provided to families during these transitions.
• The facility is also recommended by professionals in the senior living industry, who praise its welcoming staff, clean and inviting environment, and the comprehensive care provided to residents.

In summary, while there are areas of concern that need addressing, particularly in the memory care unit, many reviews reflect a positive experience with the facility's care, staff, and environment.