Mountain Vista Senior Living (Vista Village)

Mountain Vista Senior Living has received mixed reviews from visitors and family members of residents. Some highlights include:

• Many reviewers commend the facility for its cleanliness, spacious rooms, and the variety of amenities available such as a physical therapy area, garden, exercise room, and music room.
• Staff members are often described as kind, helpful, and personable, providing excellent care and keeping up with medications effectively.
• Activities and transportation services are available, with some residents enjoying the social opportunities and outings offered.
• The community is praised for its inviting environment, recent renovations, and the sense of community among residents.
• Some reviewers have highlighted the facility's ability to cater to all levels of care, including memory care, and the importance of being able to stay until end of life.

However, there are also significant concerns raised:

• One review mentions a significant decline in the quality of service over the years, including issues with the emergency call system, medication management, and staff training.
• Another review describes the facility as dated, cold, and unclean, with concerns about the lack of residents in communal areas during meal times.
• There are reports of residents feeling lonely and isolated, with limited interactions and activities.
• Some have found the environment to be dark, dingy, and unkempt, with a noticeable smell and loud noises in the dining room.
• Concerns about staff behavior and cleanliness, including long wait times for assistance and uncleaned areas, have been mentioned.

Despite these issues, many families express gratitude for the care their loved ones receive, highlighting the community's friendly atmosphere, the variety of activities, and the peace of mind knowing their family members are well cared for. The location, surrounded by shopping and restaurants, and the views of the foothills are also appreciated.