Mountain View Manor

Summary of Reviews for Senior Living Facilities

• One review detailed a very negative experience, highlighting poor care, lack of dignity, and inadequate staff training. The reviewer also mentioned a high cost with no refund policy despite the short stay.
• Several reviews praised the facilities for their care, mentioning tenderness, love, respect, and a family-like environment. Positive aspects noted include regular communication, especially appreciated during COVID times, and a responsive staff that contributes to a warm and welcoming atmosphere.
• One facility, under new ownership for almost three years, received commendations for significant improvements in resident care, including better sleep, regular personal hygiene care, and a clean environment. The staff's attentiveness and the facility's serene views were also highlighted.
• An administrator responded to a complaint, emphasizing the facility's mission to treat residents like family and detailing their structured schedule, meal plans, and efforts to return personal belongings. They expressed regret that the care did not meet expectations and welcomed feedback for improvement.
• Another review warned against choosing a specific facility, recounting a personal tragedy and alleging neglect and unqualified staff, which led to a resident's painful and unsupervised death.
• Positive feedback included mentions of great facilities, accommodations, amenities, pleasant staff, and a great environment. One facility was specifically praised for its services and team.
• A review defended a facility against negative feedback, describing the care received as stellar, with attentive staff, clean conditions, and good meals, suggesting some negative reviews might not be credible.