Mountain Park Memory Care

Summary of Reviews for Mountain Park Memory Care:

• Several reviews express significant concerns about the facility, including allegations of elder abuse, neglect, and severe understaffing. One review mentions residents often sitting in urine due to infrequent changes and a lack of proper staff to meet resident needs.
• Concerns about the physical environment and resources are highlighted, including cramped living spaces, poor food quality, and insufficient supplies of basic toiletries. The facility's management of space and resources has been criticized for prioritizing business over resident well-being.
• Some reviews point out issues with staff behavior and management practices, including late medication administration, negative attitudes, and inadequate training. There are also reports of verbal abuse by management and a high turnover rate among good staff.
• Communication and privacy practices have been questioned, with one review mentioning a significant HIPAA violation related to unencrypted group messages about residents.
• Despite the criticisms, there are positive reviews praising the caring staff, clean and attractive facility, nutritious meals, and the overall management. Some employees and family members of residents have shared their satisfaction with the care provided, highlighting strong bonds between staff and residents, and commendable efforts by some members of the management team.
• Positive experiences include detailed accounts of personal attention to residents, effective leadership, and a sense of pride among staff in their work environment and the care they provide.

In summary, while there are serious concerns raised about certain aspects of Mountain Park Memory Care, there are also accounts of positive experiences and dedicated care from some staff members. Prospective residents and their families may want to consider these varied experiences when making decisions about care.