Mount Prospect Senior Living

Concerns About Caregiver Availability: There have been reports of increased wait times for caregivers, escalating from 15-20 minutes to up to an hour, with only two caregivers available per shift for 56 assisted living residents. Repeated requests for additional staff have been made over 2.5 years.

Communication Issues with Management: A family experienced significant communication challenges with the management team after observing concerning care practices in the Memory Care/Generations wing. Despite efforts to address these concerns with various levels of management and the parent company, responses were unsatisfactory or absent.

Positive Aspects: Many reviews praise the community's beautiful facilities, friendly and welcoming staff, and excellent services. The community is described as a hidden gem that feels like home, with caring, professional, and accommodating staff. The amenities are top-notch, and the community atmosphere is likened to a luxury cruise ship.

Food Quality Concerns: There are complaints about the quality of food, described as not balanced or suitable for seniors, with a heavy reliance on sandwiches, fries, and pasta, and a lack of fresh vegetables and balanced meals.

Exceptional Staff and Services: The staff, including the Executive Director, Sales/Marketing Director, Memory Care Director, and others, are highly praised for their attentiveness, love, and care. The move-in process is highlighted as easy and comforting for families.

High Standards for Care: Mount Prospect Senior Living is recommended for its state-of-the-art memory care facilities and comprehensive care team. The staff's compassion, attention to detail, and commitment to enhancing residents' quality of life are emphasized.

Overall Satisfaction: Despite some concerns, the majority of reviews express satisfaction with the community's aesthetics, staff, and the level of care provided. It is recommended as a great place for loved ones and a beautiful, safe place to live.