Mount Olivet Home

Positive Reviews:

• Many reviewers praised the facility for its respectful and kind treatment of residents, highlighting the staff's dedication to accommodating the needs of the elderly.
• Several families noted significant improvements in their loved ones' health and well-being due to the care received, particularly in transitional care units.
• Some reviewers appreciated the facility's efforts to facilitate contactless visits during the COVID-19 pandemic, allowing families to maintain a connection with their loved ones.
• A few reviews mentioned specific instances where the care provided at the facility led to a decrease in hospital visits and an overall happier, healthier life for residents.

Negative Reviews:

• Several reviewers criticized the facility for poor management, particularly in the business office, describing experiences with aggressive billing practices and a lack of compassion.
• Complaints about the quality of care were common, including issues with hygiene, inadequate response to residents' needs, and a perceived lack of professionalism among some staff members.
• Some families reported serious concerns about safety and negligence, including incidents where residents were injured due to lack of proper care.
• Communication issues were highlighted, with some reviewers pointing out difficulties in understanding staff due to language barriers, and others describing staff as rude or unprofessional.
• A few reviews expressed dissatisfaction with the facility's environment, describing it as not supportive of families, especially those dealing with dementia.

Mixed Reviews:

• While some families had overwhelmingly positive experiences, citing the staff's exceptional care and the facility's welcoming environment, others found the quality of care to vary significantly across different floors and among different staff members.
• One review mentioned a past positive experience but noted a decline in the quality of care and management practices over time.