Motif by Monarch

The reviews for Motif by Monarch Assisted Living in Southbury present a mixed picture, with many families expressing deep gratitude for the care their loved ones receive, while others raise serious concerns about the facility's standards and staff behavior.

Positive feedback highlights the compassionate and comprehensive care provided by the staff across various departments, including nursing, personal care aides, activities personnel, dining staff, and administration. The facility is praised for its warm, friendly environment, homey feel, and the proactive advice given to families about future care options. Many reviewers are thankful for the welcoming and kind treatment of their family members, noting the clean facilities, delicious food, and engaging activities.

However, some reviews starkly contrast these positive experiences, describing the staff as rude and unprofessional, with allegations of neglect and mistreatment of residents. Concerns about cleanliness, with reports of ongoing renovations not improving conditions, and complaints about the quality of food and service in the dining hall are mentioned. Additionally, there are claims of inadequate care despite high costs, with one family member alleging neglect leading to health issues.

While some reviews call Motif a "home away from home" and commend the staff's understanding and compassion, especially in memory care, others describe the facility as a place to avoid, criticizing its cleanliness, staff behavior, and overall management.

It's clear that experiences at Motif by Monarch Assisted Living vary greatly, with some families feeling entirely satisfied and supported, while others express regret and frustration with the care provided.