Morningstar Of Idaho Falls

Reviews of MorningStar Senior Living reveal a mixed bag of experiences from residents and their families. Some express dissatisfaction with management practices, particularly regarding refunds and communication about COVID-19 protocols. Concerns were raised about the facility not adhering to social distancing guidelines and a lack of transparency with employees and residents about COVID-19 cases.

On a positive note, many reviews praise the staff, especially in the Reflections (memory care) unit, for their compassion, attentiveness, and the quality of care provided. Families have noted the efforts made by the staff to keep them informed and the extra mile they go to ensure the comfort and well-being of their loved ones. The activities offered and the overall atmosphere of love and warmth are highlighted as strengths of the facility.

However, some reviews point out inconsistencies in care, occasional lack of staff, and issues with management, including handling of harassment claims and wage disputes. There are also mentions of dissatisfaction with how medical records and nursing notes are maintained, suggesting a lack of detail and accountability.

Despite these criticisms, many families have shared heartfelt stories of the positive impact MorningStar has had on their loved ones, particularly praising the staff's dedication and the quality of the memory care provided. The facility is described as clean, with a variety of activities and strong community engagement. Some reviewers specifically recommend MorningStar for its Alzheimer’s/Dementia care and hospice support.

In summary, while there are areas for improvement, particularly in management and communication, many families have found MorningStar to be a caring and supportive environment for their loved ones.