Morningside Of Madison

Positive Reviews:

• Staff made the transition easy during the COVID-19 pandemic, proving to be friendly and responsive.
• Residents describe the atmosphere as comfortable, with kind staff, good food, and well-planned activities.
• Many reviews highlight the family-like atmosphere, with residents feeling very happy and considering staff and other residents as family.
• Physical and emotional improvements in residents have been noted, with excellent communication and outstanding food being key highlights.
• The facility is praised for its cleanliness, professional management, and personal care, with a variety of activities and excellent meals.
• Personalizing apartments with furnishings from home has helped ease transitions for new residents.
• Staff to resident ratio, resident happiness, and dining quality receive high praise.
• Facilities are described as clean and cheerful, with a variety of engaging activities for residents.

Negative Review:

• One review reports a lack of compassion and competence, with issues such as leaving a wheelchair-bound resident unattended in a shower, forcing solitary meals due to incontinence, and staff using demeaning language.

Overall Sentiment:

The majority of reviews for Morningside of Madison are overwhelmingly positive, with many families noting significant improvements in their loved ones' quality of life since moving there. The staff is frequently described as caring, professional, and treating residents like family. The facility offers a variety of activities, excellent meals, and a clean, welcoming environment. However, there is a concerning report of neglect and disrespect towards a resident, highlighting the importance of thorough research and consideration when choosing a facility.