Morning Star Village

Positive Reviews:

• Many families express deep appreciation for the care and love their relatives receive, highlighting the kindness and respect from the staff.
• Residents enjoy quality care, great meals, and a warm home environment that facilitates a smooth transition from their previous living situations.
• Activities such as holiday crafts, Bingo, and afternoon socials are available, helping residents to engage and create new memories with their families.
• The staff's patience, persistence, and encouragement are noted as key factors in helping residents adjust and feel at home.
• During difficult times, such as a resident's final weeks, the staff provides comfort and peace, making the transition smoother for both the residents and their families.

Negative Reviews:

• Some visitors have had less than welcoming experiences, noting that the receptionist can be distracted and unattentive.
• There are complaints about the application process, with some feeling unfairly judged based on their past.
• Experiences of rudeness over the phone have been reported, indicating a potential area for improvement in customer service.

General Feedback:

• Overall, the residence receives high praise for its environment, staff, and the care provided to its residents.
• While there are areas for improvement, particularly in reception and communication, the positive impact on residents and their families is significant and appreciated.