Morning Pointe Of Franklin, Tn

Positive Reviews:

• Many reviewers praise the beautiful grounds, buildings, and the friendly staff at Morning Pointe.
• Residents are reported to be happy, with a variety of activities beyond traditional bingo nights, including back road country bus rides, family events, and visits from local school children.
• The food is consistently described as good, with some mentioning a Farm to Table program that offers delicious meals.
• The facility is noted for its cleanliness, fresh smell, and attentive, friendly staff.
• Several reviewers highlight the excellent care and dedication of the staff towards residents, especially in the Memory Care unit.
• Family members of residents express peace of mind knowing their loved ones are well cared for, mentioning the facility's efforts in making transitions smooth and ensuring residents' safety and happiness.
• One review specifically appreciates the long-term ownership and operation by the same company, suggesting stability and consistent quality of care.

Negative Reviews:

• One review criticizes the handling of Alzheimer's patients, describing the staff and company as inadequate and mentioning issues with unnecessary 911 calls and a lack of proper communication and documentation.
• Another review notes a decline in the quality of services, mentioning high staff turnover and a decrease in cleanliness and personal assistance.

Mixed Reviews:

• While most reviews are positive, highlighting the care, environment, and activities available, the negative experiences shared by a few reviewers suggest potential areas for improvement, particularly in the handling of residents with more severe memory care needs and maintaining service quality over time.