Morada Quintessence

Reviews of Elmcroft (also referred to as Morada Quintessence in some reviews) present a mixed picture of the facility, with some reviewers expressing dissatisfaction while others praise the community and staff.

• Several reviews criticize the facility for perceived neglect, poor management, and inadequate staffing. Complaints include a lack of personalized care, missed or off-schedule medications, and slow response times to resident needs. Some reviewers feel that the facility prioritizes profit over resident care and well-being.
• On the other hand, many reviews highlight positive aspects of Elmcroft/Morada Quintessence. These include a caring and compassionate staff, a clean and well-maintained environment, good food, and a variety of activities and social opportunities for residents. Some reviewers specifically mention the facility's efforts to create a safe and engaging environment during challenging times, such as the Covid pandemic.
• A few reviews from residents themselves or their family members express satisfaction with the care received, noting improvements in their loved ones' health and well-being since moving to the facility. They commend the staff for their kindness, professionalism, and responsiveness.
• However, there are also reviews that express regret over choosing Elmcroft/Morada Quintessence for their loved ones, citing issues such as unattended call buttons, poor food quality, and a lack of genuine care from the staff.
• Despite the criticisms, some reviews describe the facility as a top choice in the Albuquerque area, praising its cleanliness, well-trained staff, and the variety of activities and outings available to residents.

In summary, while there are significant concerns raised by some reviewers regarding the level of care and management at Elmcroft/Morada Quintessence, others have had positive experiences, highlighting the facility's caring staff, clean environment, and engaging activities. Prospective residents and their families may want to consider these mixed reviews carefully and conduct their own thorough evaluation of the facility.