Moon Township Rehab and Wellness

Reviews of West Hills Health & Rehab show a mix of experiences. Some reviewers express significant concerns about the facility, including issues with staff responsiveness, care quality, and facility conditions. Complaints include long wait times for assistance, poor meal quality, lack of compassion from some staff members, and problems with medication management. The physical state of the facility is frequently criticized, with many noting that the rooms and common areas appear outdated and poorly maintained.

On the other hand, several reviews highlight positive experiences, particularly praising the rehabilitation services, the caring nature of some staff members, and the cleanliness of the facility. Some family members of residents have observed excellent care and attention from the staff, noting that their loved ones are treated with respect and kindness. The therapy department receives specific commendation for its effectiveness and the compassionate approach of its therapists.

However, there are also reports of serious concerns, including residents being left in uncomfortable conditions, loss of personal belongings, and inadequate communication with family members about the care and condition of their loved ones. Some reviews call for significant improvements in staffing, facility conditions, and overall management.

Despite the criticisms, there are testimonials from family members who are satisfied with the care provided to their relatives, mentioning that the staff goes above and beyond to ensure residents' needs are met. Activities like bingo and men’s luncheons are appreciated, and some families feel reassured by the attentive care their relatives receive.

In summary, while there are notable areas for improvement, particularly regarding facility updates and staff responsiveness, there are also aspects of care and service at West Hills Health & Rehab that are valued by residents and their families.