Monterey Court Memory Care

Negative Reviews Highlight:

• One review strongly advises against leaving a loved one at the facility, citing a requirement for 24-hour notice for visits and poor living conditions.
• Another review describes a negative work experience, mentioning caregivers' mistreatment of residents and a lack of respect for staff.
• A visitor reported finding their great aunt in a neglected state, with no staff in sight and unsanitary living conditions.
• Concerns about resident and employee mistreatment, including theft, lack of breaks, and unsanitary conditions, were raised by a family member of an employee.
• Professionalism was questioned in another review due to a rude interaction with a marketer over the phone.

Positive Reviews Highlight:

• A hospice worker praised Monterey Court Memory Care for its cleanliness and the respectful treatment received from caregivers to management.
• Several reviews commend the facility for its excellent staff, cleanliness, and the care provided to residents.
• A visitor had a positive tour experience, noting the facility's cleanliness and the engaging activities planned for residents.
• One review appreciates the boutique style of the community and the friendliness of caregivers.
• Positive feedback was given for the care of a difficult resident, with gratitude expressed towards the staff.
• Administration and care workers were praised for their attention to residents' well-being, with one person highlighting the satisfactory care and attention their friend has received over 3 1/2 years.
• Gratitude was expressed for the good care provided to a loved one, appreciating the staff's efforts.