Monte Vista Village

Positive Reviews:

• Residents and their families have praised the community for its beautiful landscaping, excellent care, and the high quality of life it offers.
• Many enjoy the variety of events, activities, and the resident shuttle service for shopping.
• The staff, including specific members, are commended for being helpful, knowledgeable, and patient, showing genuine care for the elderly.
• The community is described as a place where residents feel fulfilled, with commendable meals, housekeeping, entertainment, and a family-like atmosphere.
• Visitors and residents appreciate the community's layout, with ground-floor apartments, beautiful greenery, and a welcoming environment.
• Some reviews highlight the community as a joyful place, comparing it favorably to Disneyland in terms of happiness and friendliness.
• The affordability and value for money, especially considering the amenities and services provided, are also points of praise.

Negative Reviews:

• There have been complaints about management and staff changes affecting the quality of life and care for the residents.
• One review mentioned a significant delay in receiving a refund after a resident's death, despite multiple attempts to resolve the issue.
• Another review criticized the decision to lay off staff across various departments, notably in food services, leading to residents having to pick up their meals from a cafeteria, which posed a hardship for some.

Mixed Reviews:

• While many reviews are overwhelmingly positive, praising the staff, facilities, and quality of life, there are concerns about management practices and financial issues following a resident's departure or death.
• The community's handling of staffing and service provision, particularly in food services, has been a point of contention for some.