Montcare Bethesda

Positive Reviews:

• Facilities like ManorCare Health Services-Bethesda are appreciated for their responsiveness and thorough care, including dietary considerations and regular updates to families.
• Some residents experience professional, pleasant, and caring staff, with attention to detail that promotes health and healing. Clean, airy rooms and good food are noted, along with lovely outdoor gardens.
• Manor Care is recognized for its large, clean rooms, sociable environment, and professional staff. Families appreciate the facility's organization and the effort to make residents feel at home.
• Particular nurses stand out for their caring and respectful approach, making efforts to know the residents and their families personally, contributing to a more comfortable and homely environment.

Negative Reviews:

• Concerns about lost belongings and family heirlooms, leading to strong dissatisfaction and advice against the facility.
• Reports of unclean conditions, lack of staff attention, and overall neglect, with some describing the experience as a nightmare and advising to avoid the facility.
• High staff turnover, poor management, and inadequate care levels are highlighted, with instances of unexplained injuries and lack of transparency in investigations.
• Complaints about understaffing, poor management, and neglected maintenance, with broken equipment and inconsistent care quality.
• Some residents face borderline neglectful care, with minimal basic needs met and challenges in communication due to language barriers and mobility issues.

Mixed Reviews:

• While some staff members are praised for their dedication and care, others are criticized for their detachment and disregard for residents' well-being.
• The facility's environment receives mixed feedback, with some appreciating the clean rooms and garden, while others express concerns over the level of care and staff behavior.