Monona

Positive Reviews:

• Recent management changes have led to improvements, making it a great place to work with staff being awesome and great to residents.
• Specific staff members, like Pauline, are praised for being very good at their job, patient, and helpful to residents and visitors.
• Staff are diligent about wearing masks, and there's an emphasis on maintaining the safety and well-being of residents, staff, and visitors. The facility is well-maintained, and three meals per day are served in the dining room, with snacks available.
• Some employees express pride in their work environment and the significant positive changes that have occurred.
• The place is described as friendly and nice by visitors.

Negative Reviews:

• Meal services have been criticized for quality, including serving meals in styrofoam and lacking traditional holiday foods.
• There are concerns about the level of care and attention to residents, with reports of residents having to seek outside help for basic needs.
• Some reviews express dissatisfaction with the management and staff, describing them as uncaring and unprofessional, focused more on financial gain than resident care.
• There's a reported high turnover rate among executive directors and staff, leading to instability and a perceived decline in service quality.
• Concerns were raised about the facility's preparedness and responsiveness to resident needs, as well as the attitude of some staff members during interactions with family members.
• Complaints about the lack of activities for residents and no reduction in monthly dues despite reduced services.