Monmouth Crossing

Monmouth Crossing has received a variety of reviews from families of residents, highlighting the care and dedication of its staff. Many reviewers express deep appreciation for the quality of care, the cleanliness of the facilities, and the range of activities provided. Residents, including those who have lived there for over a decade, are reported to be very happy, with one resident celebrating their 102nd birthday at the facility. The staff is praised for treating residents like family, providing delicious and healthy food, and maintaining excellent communication with families, especially during the challenging times of the COVID-19 pandemic.

Several reviews specifically mention the facility's response to the pandemic, noting that Monmouth Crossing followed all state-mandated protocols to keep residents safe, and made efforts to keep residents engaged and less isolated through safe activity visits. The staff is described as caring, responsible, and quick to respond to needs and requests, with one reviewer calling them "Super Heroes".

However, there is a starkly contrasting review that describes the facility as the "worst place" for loved ones, accusing the staff of neglect and blaming the facility for a family member's passing. This review stands in opposition to the otherwise positive feedback, which includes gratitude for the respectful and dignified treatment of residents until their last moments, and the welcoming and patient attitude of the staff towards visiting families.

Overall, the majority of reviews for Monmouth Crossing are positive, with families recommending the facility for the care of their loved ones, citing the staff's dedication and the facility's environment as key factors in their satisfaction.