Monarch Cottage

Positive Reviews:

• Many visitors and family members have praised Monarch Cottage for its warm, professional greeting and compassionate staff. The community is described as beautiful, with a great location and happy residents.
• Some reviewers highlighted the exceptional care and attention their loved ones received, noting the staff's dedication to ensuring residents feel loved, safe, and at home. The activities director was specifically mentioned for warmth and love.
• Monarch Cottage has been commended for its partnership in care with other senior living professionals, its stunningly beautiful community, and its superior staff that meets residents' needs, even during challenging moments.
• The facility is appreciated for its high-tech amenities, and some family members have noted significant improvements in their loved ones' engagement and overall well-being since moving to Monarch.
• During the COVID-19 pandemic, Monarch Cottage was praised for its professional, caring, and transparent approach, which was seen as life-saving by some family members.
• The staff's focus on individual needs, comfort, cleanliness, and joyful interaction has been highlighted, along with the facility's efforts to integrate residents into the community and monitor their health effectively.

Negative Reviews:

• One review expressed disappointment with the initial move-in experience and subsequent care, including issues with hygiene and communication during the COVID-19 pandemic. The reviewer felt the need to move their loved one to another facility.
• Another review criticized the staff's ability to care for residents, describing it as "horrible."

Overall:

While most reviews of Monarch Cottage are positive, praising the staff's compassion, the facility's amenities, and the care provided, there are a few negative experiences noted, particularly regarding initial move-in support and care during the pandemic. Prospective residents and their families may want to consider these varied experiences when making a decision.