Misty Willow Healthcare & Rehabilitation Center

Reviews of Misty Willow Healthcare reveal a mixed bag of experiences. Some reviewers praise the facility for its exceptional care, cleanliness, and the attentiveness of its staff. They highlight the facility's proximity to top hospitals and easy access from main roads, as well as the dedication of the therapy team and housekeeping staff in maintaining a clean and welcoming environment.

However, other reviews express significant concerns. Complaints include long wait times for staff response to patient calls, issues with room amenities like air conditioning, and serious allegations of neglect such as patients not being fed, medicated, or left in soiled conditions for extended periods. Some visitors and residents describe the facility as having a misleading appearance, with a glamorous front but less satisfactory conditions in the living areas, including unpleasant odors and uncleanliness.

There are also reports of unprofessional behavior among some staff members, with accusations of them being there just for a paycheck and not providing adequate care. Concerns about the facility's security and accessibility were mentioned, with visitors finding it difficult to enter or exit the building.

Despite these criticisms, some reviews offer a more positive outlook, commending the facility for its overall cleanliness, the friendliness of the staff, and the quality of care provided. The facility's efforts in rehabilitation and the personal touch of staff members who treat patients like family were also appreciated.

In summary, while there are numerous accounts of positive experiences focusing on the cleanliness and caring nature of the staff at Misty Willow Healthcare, there are equally serious allegations of neglect and poor patient care that potential residents and their families should consider.