Mission Creek

Reviews of Mission Creek reveal a mixed bag of experiences from residents, their families, and staff. Some highlight the compassionate care and outstanding nursing staff, praising the facility for its cleanliness, hospitality, and the dignity it provides to residents. Events like brunches and Thanksgiving lunches are appreciated, adding a nice touch to the living experience.

However, there are significant concerns raised about the facility's management and staff. Issues include high staff turnover, especially among CNAs and nursing staff, which has been a constant problem. The quality of food and overall staff performance reportedly declined after the facility was sold to Eden Senior Care. Communication from the administration, particularly in times of resident transitions or after a resident's passing, has been described as poor or non-existent, leaving families feeling neglected.

Some reviews describe the facility as understaffed, with caregivers being unresponsive in emergencies and management being absent when issues arise. The quality of care has been questioned, with reports of medication errors, unattended residents, and a lack of empathy from the staff. The cost of living in the facility is mentioned as high, considering the level of care provided.

On the employment side, former employees have criticized the work environment, citing unprofessional behavior from supervisors, lack of proper training and certification support, and a general lack of care for both residents and staff. The facility's appearance is noted as deceptive, with a beautiful exterior masking the issues within.

Despite these criticisms, there are positive notes about the facility's cleanliness, spaciousness, and some members of the staff who are described as great. The commitment of front-line caregivers and the leadership team in the memory care facility has been commended for their engagement, knowledge, and compassion.

In summary, while Mission Creek has aspects that are praised, such as certain staff members' care and the facility's events and appearance, there are serious concerns about staffing, management, and the quality of care that potential residents and their families should consider.