Minnesota Masonic Home Care Center

Positive Reviews:

• Residents experience comprehensive care including independent living, transitional care, memory care, long term care, and assisted living with professional and caring staff.
• Some guests have had wonderful stays with good food and attentive staff.
• Rehabilitation services, especially for post-surgery recovery, are highly praised for being competent and aggressive, with some patients specifically noting excellent physical therapy.
• The facility is described as having a clean environment, beautiful grounds, and a sense of camaraderie among residents.

Negative Reviews:

• Communication issues cited, including unreturned phone calls from the administration and lack of interaction between medical staff and patients.
• Concerns over the care and attention to residents, with reports of neglect, unaddressed health care needs, and unresponsive management.
• Some reports of disorganization and inadequate systems for patient care documentation, potentially affecting the quality of care.
• Incidents of medication mismanagement and allegations of staff taking medications from patients.
• Complaints about the physical environment, including maintenance of the surrounding land and internal facilities.

Mixed Reviews:

• While some residents and their families have had positive experiences with attentive care and effective rehabilitation, others have faced significant challenges with communication, care quality, and administrative responsiveness.
• Experiences with staff vary widely, from commendations of kindness and efficiency to criticisms of neglect and unprofessional behavior.