Millennium Memory Care - Monroe

Millennium Memory Care has received a variety of reviews from families and loved ones of residents. Many highlight the exceptional care and professionalism of the staff, particularly praising the helpfulness of managers and the skillful handling of dementia-related behaviors. The facility is recommended for its great dementia care, with several reviewers noting the attentive and caring nature of the staff, including consistent updates and the ability to handle personal care needs effectively.

Communication with family members is frequently mentioned as a strong point, with managers like Shante and Galina being commended for their responsiveness and support. The facility's environment, including options for outdoor visits, is appreciated, especially under the constraints of COVID-19.

However, some reviews express dissatisfaction, particularly concerning administrative issues and policies related to financial arrangements and resident transitions. One review accuses the executive staff of engaging in "bait and switch" tactics and being primarily motivated by financial considerations, including a situation where a resident was allegedly asked to leave during the pandemic.

Despite these criticisms, the overall sentiment is positive, with many reviewers feeling their loved ones are well cared for and adjusting well to the community. The professionalism and dedication of the staff, especially in providing personalized care and maintaining communication with families, are frequently praised aspects of Millennium Memory Care.