Millennium Memory Care - Matawan

Positive Feedback:

• Staff and administration are extremely caring, ensuring residents like fathers and mothers receive the best care, with a strong emphasis on health and safety protocols.
• Directors and staff, including named individuals, are praised for ensuring smooth operations and excellent care, making families feel understood and supported.
• Facilities come highly recommended for their dedicated staff and administrators, with specific mentions of staff going above and beyond in care, including engaging residents in activities and maintaining positive, attentive interactions.
• Some families have noted exceptional care during respite stays and appreciate the efforts made during challenging times like COVID.

Critical Feedback:

• One review expresses gratitude for accepting their father when other facilities did not, but criticizes the business side for a lack of compassion and communication, urging others to thoroughly read contracts and advocate strongly for their loved ones.
• Another review highlights unprofessional behavior from the current staff, noting issues with communication and responsiveness, which significantly impacted their recommendation of the facility.

Overall Sentiment:

Most reviews reflect a high level of satisfaction with the care provided, highlighting the staff's dedication, compassion, and attentiveness. However, there are concerns regarding the business practices and communication skills of some staff, suggesting areas for improvement. Families considering these facilities are encouraged to engage deeply with both the care and administrative sides to ensure their loved ones' needs will be met to their satisfaction.