Mill Run Care Center

Summary of Reviews:

• Some visitors report an overwhelming odor upon entering and observe loud communication among the nursing staff, though patient care seems evident.
• Positive feedback includes friendly and helpful staff, good food, and nice rooms, with minor concerns about facility upkeep.
• Several reviews highlight excellent care leading to patient recovery and commend the staff for their dedication.
• Concerns are raised about patient safety measures, with reports of inadequate fall precautions and unaddressed high-risk factors leading to injuries.
• Negative experiences include alleged mental torture, lack of dignity, poor communication, and inadequate basic care, leading to severe health repercussions.
• Complaints about specific staff members being unhelpful and rude, with calls for termination.
• Issues with cleanliness, hygiene, and proper patient monitoring are mentioned, alongside dissatisfaction with the handling of patient needs and concerns.
• Some reviews express frustration with mismanagement and lack of professionalism, leading to misdiagnoses and worsening health conditions.
• Despite some negative feedback, there are accounts of exceptional care, particularly in rehabilitation services, with specific staff members receiving praise for their attentiveness and quality of service.
• A former employee expresses regret over long-term employment due to perceived lack of appreciation and concern for staff well-being.

Overall, the reviews present a mixed picture, with instances of excellent care and recovery juxtaposed against serious concerns about patient safety, staff conduct, and facility management.